Refund Policy and Privacy
PRIVACY POLICY and Refunding Policy We respect your privacy and are committed to protecting your personal information. This notice describes our privacy policy. You are accepting the practices described in this privacy notice. Information Collection When you visit the site, we collect basic information that does not identify individual users, including the pages visited. We then aggregate this information with thousands of other pieces of information to improve our site and make your time on the site as valuable and efficient as possible. We will not rent or sell your name, email address or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. Information We Need When you order subscriptions, products, or services, we need to know your name, email address, shipping address, billing address, phone number, and credit card number with expiration date. This allows us to process and fulfill your order and to notify you of your order status. We do not store your credit card information in our database and have no access to it after processing your subscription. We ask for your phone number in the event that our customer service representatives or delivery services need to contact you about your order. We store all files uploaded for author services (example, manuscripts), personal information (example, email addresses), and project information (example, book titles) on a secure server and restrict access to only the professionals contracted to work on your project our Contracted professionals are required to sign non-disclosure agreements prior to working on any Social Society for Poetry Craft Preservation projects. Changing Your Information If at any time you would like to change any information in your account, just click the Contact Us Form. Here you can update your passcode, contact information, and email preferences. Be sure to click the Submit button/Send at the bottom when you have updated your information. To remove your name from our email list, please click on the link located at the bottom of each email or edit your email option in your query. Our policy is intended to provide you with the safest and most secure user experience possible. Since the law, offerings, and technologies change, we reserve the right to change, modify, add or remove portions of our privacy policy at any time without prior notice. If you have further questions, please feel free to contact our Customer Service team at: 561- 530 - 7357
RETURNS For Membership/Memberships Bundle payments on two or more 100% Attention Viewer - We use YOUR PayPal to send you MONEY - Be it a Refund - Grants or For Contest Fees!
----
Our policy lasts until you have your Poem Book – Printed or in online Book Store. Unfortunately, we can’t offer you a refund or exchange on eBook or eBook Bundles - Only Memberships.
To be eligible for a Refund, When your Poem Book was not found at any Online Book Store. “Unpublished”
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do send your purchase Number and Agent/Agency you are assigned to Address, Phone and Agent Name, City also State where Purchase originated. To include Date of Invoice.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, that has been opened.
* Any Book or Manuscript sent in at Agent'Agency request.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at forcampanella@outlook.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to 2587 Northside Dr., Lantana, FL, 33462, United States.
Gifts/Gift Cards
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2587 Northside Dr., Lantana, FL, 33462, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.